We only exchange goods, if they are not the products ordered or lost in transit. In circumstances where you consider that a product is wrongly delivered or lost in transit, you should promptly contact us on support@innerman.in or call us on +91-8130890500 with details of the product and the issue. Upon receipt of the returned product or information of the loss of package, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the issue. If you are eligible, we will send you a replacement product.

At Pahadi Local, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below :

Full refund or exchange of a product bought on our website is possible if

1.) The product delivered is not the product ordered.

2.) The product lost in transit.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 10 to 14 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 2-4 working days.

During peak seasons please allow up to 15-18 business days for your return to process.

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, contact us on support@innerman.in or call us on +91-8130890500